1. Sero Life Ltd
  2. My Sero Account
  3. Billing & Payments

Billing & Payments

All your billing and payment questions in one place.

My Account is in credit - Can I get the money back? What is the Sero Online Account? How can I get a pre-payment meter? How is my bill calculated? How do I make a payment? Understanding VAT on your energy bill Why is my bill so high? How do I use my Pre payment meter? What is an electricity pre payment meter? I have a debt on my account, do I need to pay it? What does in credit or debit mean? How can I pay the same each month throughout the year? I no longer want a pre payment meter - can I change the way I pay? What is emergency credit and friendly hours on my pre payment meter? How will I know what I need to pay? How do I check my account balance and payment history? How do I know what I have paid into my pre-payment meter? What are Sero billing me for? Who are TopUpMeter? I need help with my monthly payment My monthly payment has failed