Yes, you can have the credit on your account back. Your request will be reviewed by the Sero billing team to make sure that you….
- Have enough credit available for your request
- Have been making regular payments
- Your payments cover your electricity usage
As a rule, and to make sure your account remains balanced through the year we do advise keeping a small credit on the account (usually up to 3 months worth).
Your energy usage changes throughout the seasons, by keeping this small amount on your account you are protected for those months when you use a little bit more!
Read more about your energy payments throughout the year here