We run regular payment reviews to work out if the debt balance is expected and to make sure your monthly payment is enough.
You will only pay for the electricity you use, if you are in debt we will work with you to arrange a suitable repayment plan.
If you would like to discuss your account at any time please contact us.If you are having trouble paying your bill you can get help, for free impartial advice there is support available, visit:
The StepChange Debt Charity - 0800 138 1111
The Debt Advice Foundation - 0800 043 40 50
The National Debt line - 0808 808 4000
Citizens Advice - Free web chat at the website or 0808 223 1133 (Wales: 03444 77 20 20)
PayPlan - 0800 280 2816.