Billing and payments

Understanding my statement

What VAT am I charged?

How do you calculate my monthly payment?

I have a debit balance, do I need to pay this?

What does in debit or credit mean?

What is the average UK consumption or bill?

I share a house, can we split the bill?

How can I reduce my bills even further?

I have credit on my account, should I claim a refund?

I'm in credit, should my payments drop?

I think that my bill is too high

I don’t think my bill is right.

Where is my statement?

I have credit on my account, can I get a refund?

Can I have a refund of my credit balance?

How do I set up my monthly payment?