For customers who need some extra support to manage their energy supply; there are services we provide to make things a little easier. These services are free of charge.
- Have all communications in a format suitable for you - including large print, braille or an online version you can zoom into
Receive additional support during an emergency
Receive early notice of planned network maintenance which may temporarily disrupt your energy supply and much more.
When you join Sero Life our team will ask you some questions to see if you're eligible for Extra Care services. We understand that circumstances change, so once you've joined us you can contact us at any time to check if you're eligible.
For more information about our Extra Care services please see our policy here.