Many people experience financial difficulty at some point in their lives, and in those moments, we all deserve a helping hand. Energy payments make up a big chunk of the average household’s monthly expenses, and research shows that millions struggle to pay every month. We are committed to helping our customers. We’ll treat you with the respect and understanding you deserve, and we’ll do whatever we can to help take that burden off your shoulders.
Sometimes the hardest thing to do is to reach out and ask for assistance – so, from the offset, we want that call to be the easiest you ever make.
There’s no judgement here. Just a friendly, professional team who want to understand what’s going on and help you in any way we can. Contact us for more information, on email, via the chat or by telephone.
For free impartial advice there is help and support available, visit:
The StepChange Debt Charity - 0800 138 1111
The Debt Advice Foundation - 0800 043 40 50
The National Debt line - 0808 808 4000
Citizens Advice - Free web chat at the website or 0808 223 1133 (Wales: 03444 77 20 20)
PayPlan - 0800 280 2816.