To calculate your monthly payment, we divide your predicted annual cost by 12 to get equal monthly instalments. This means in the winter, when typically you will be using the most energy, you will build up debit that is paid off in the summer- when most customers use the least energy. We do expect you to have debit at certain points of the year. If you are worried about having a debit balance, you can make a one off payment.
We run a payment review every 3 months to work out if the debit balance is expected and to make sure your monthly payment is enough. If you would like to discuss your account at any time please contact us.
If you are having trouble paying your bill you can get help, for free impartial advice there is support available, visit:
The StepChange Debt Charity - 0800 138 1111
The Debt Advice Foundation - 0800 043 40 50
The National Debt line - 0808 808 4000
Citizens Advice - Free web chat at the website or 0808 223 1133 (Wales: 03444 77 20 20)
PayPlan - 0800 280 2816.