It's important to always have some credit on your energy account to help cover changes in usage throughout the year (whether that's regular seasonal changes like increased heating during winter, or unexpected new circumstances at home).
Having some energy credit means that if your charges go up, you can avoid having to make any big one-off payments. We'll always keep a close eye on your credit balance as well as reviewing your energy usage periodically to make sure everything is where it should be.
If we think you've got more credit on your energy account than you need, you'll be able to arrange a refund by calling us on 029 2000 2882.