You may have heard about suppliers disconnecting customers due to failure to pay bills on time.
Please be assured that disconnection is a last resort, and we will always work with you to do everything we can to avoid it.
Before considering disconnection, we will always help you:
to consider all available options for paying money owed including changes to your monthly payment
to understand your energy consumption and offer energy efficiency advice to help reduce how much energy you're using
to seek independent help & advice
We will never disconnect a supply during the winter months where there is someone elderly, vulnerable, or a child under 18 years old in the household.
Citizen's Advice Bureau can also help; check out the options here