Sero are an energy service provider, so are not licensed by Ofgem. However, we comply with all of the obligations a supply licence holder would, and we adhere to the Ofgem Standards of Conduct. These include:
treating customers fairly – our policy is here
providing information that is complete, accurate and not misleading, and that relates to relevant products and services
making it easier for customers to contact us and act promptly and courteously to put things right when we make a mistake – more on this topic here.
behaving in an honest, transparent, appropriate and professional way
Information on the Standards of Conduct that suppliers are expected to meet can be found here.