We know we are not perfect, but we try very hard to do our best to make sure you love being a Sero life customer. But If you want to make a complaint, this is how you can do it:
To start off, please let us know that you aren’t happy and why.
There are many ways you can get hold of us
Call us on 029 2000 2882
Chat with us online.
Email us at firstname.lastname@example.org
Or even write to us: Sero life Customer services, Westgate House, Womanby Street, Cardiff, Wales, CF10 1BR
If you write, email or call us with a problem, we aim to fully resolve matters within 5 working days after we receive your letter or email. (please provide your full contact details if you write or email us) We may try to contact you by telephone to discuss the problem further.
It would be great if you could let us know the background information on your problem, the impact it is having on you and what we can do to make you smile again.
If you still aren’t happy after we have looked into your complaint, you can ask for it to be reviewed independently by someone else in the Sero team, usually this will be a more senior manager.
We will always try to reach a solution, but if we can't, we'll write and let you know why.
Our full policy is here
If you need independent advice at any time you can contact Citizens Advice by phone on 03454 040506 or visit their website at www.citizensadvice.org.uk/energy/. Their service is free, independent and confidential.