At Sero, we pride ourselves in doing what we say we will do, Always.
We don’t use big words (to make ourselves sound clever) when simple ones will do.
We will treat you as the unique individual you are.
The energy regulator, Ofgem, has asked all energy suppliers to agree to a new licence condition called the “Standards of Conduct” Although this condition doesn’t apply to us, we are more than happy to adopt it voluntarily.
You can find it here.
If you ever think we have let you down you can let us know by contacting us on 02920002882
Our policy is here