I pay Sero for all my electric energy.
Paying monthly for your energy means the payment will be taken from your account at around the same time each month.
We calculate your estimated energy use over the entire year and divide it across 12 months.
This does mean the amount you pay each month may not reflect the exact amount of energy you’ve used over the period. This is largely due to fluctuations in your energy usage, it is expected that you will be in a credit or debit position at certain points of the year. Most customers typically build up credit in the summer when using less energy and debit in the winter when using more. This is not always the case though and depends when the anniversary of your move in was.
I only pay Sero for my Solar energy.
The amount of solar used in the home is not metered separately so we use the BEE (Building Energy Engine) to calculate the solar kWh used.
The amount of Green Energy shown on your bill is the amount of energy generated by the solar panels on your roof that's been used by your home.
To calculate your Green Energy bill we look at the total energy supplied by your battery, the final amount takes into account the amount of grid energy used to charge your battery along with any energy exported back to the grid (subtracting this) – this gives us your monthly Green Energy use.
Like your energy bills, your Green Energy monthly payment is also split over 12 months, this time however with high solar generation in the summer but high energy use in the winter you will build your credit up over the winter instead.