When will billing start?
You will be billed for solar energy following the installation of solar panels at your home.
How much will I be paying per unit? Will this go up with energy price increases or is it fixed?
The cost per kWh will be set by your landlord, this will be less than the Ofgem price cap price. This cost will be fixed for 1 year.
What if I don’t switch to Octopus?
You will not need to switch all of your energy accounts to Sero right away, (Sero partner with Octopus to get you the best deals, Octopus will supply your energy, Sero will manage and bill for it) however you may find it easier to deal with one supplier for all your energy accounts. Sero can help you make this switch.
I am on pre-payment meters will I be switched automatically?
You will need to pay for your solar energy via monthly payments, you can continue to pay your current energy supplier in the way you do now. Going forward however, we are able to help you make the switch to more reliable and budget friendly monthly payments. Read our article on credit meters here.
What happens if I have debt on my existing meter?
You will need to clear your existing debt if you wish to join Sero for all of your energy needs. Initially, until you switch to Sero, the billing of solar is separate from your other energy account, so if you have a debt with your current supplier, it will not affect your solar energy account
How will you know how much solar power I use?
We are able to get this data via the Sero BEE in your home, this accurate data is recorded in a similar way to how a normal electricity supplier's meter works, that tells us exactly how much you have used and when.
How will I know how much solar power I use?
Every month you will receive a statement – this will give you a breakdown of the energy you have used, include the payment made on your account and show your current balance.
Why am I not paying my landlord directly for the solar energy I use?
Sero have been appointed by Pobl to manage this service on their behalf
Why do I have to pay monthly for my solar energy? I usually top up the meter?
Currently the only way in which you can pay for your solar energy is monthly. We are working on a pre-pay option but this is not yet available, by waiting for this you will miss out on benefitting from this scheme.
Do I have to change my energy provider to Sero?
Sero are here to manage the solar billing on behalf of Pobl. However, Sero do work with an energy provider Octopus Energy, so if you would find it useful to receive just one bill for the other energy (electricity and/or gas) you use in your home, you can move your other energy accounts to Sero too.
How can I see my solar energy consumption?
You will be able to see consumption details on your monthly Sero statement.
Will my In Home Display Screen tell me how much solar power I am using?
If you have an in home display or prepayment meter, this will give you information about the electricity or gas you receive from your energy supplier (the grid). You will not be able to see your solar energy data through this equipment. You will receive a statement each month with a breakdown of the solar energy you have used.
Do I have to inform my current supplier that I am getting solar energy with you?
No you do not. However, now that you will be using some of your energy from solar panels, you will be billed/paying Sero for this energy. We recommend that you do tell your supplier and if on monthly payments/Direct Debit, you can request that your supplier adjusts your payment. To begin we request that your payment is adjusted by the initial monthly Sero payment. Remember, you can join Sero for all your energy requirements meaning you will only have to make one monthly payment for all your energy needs.
What if I can’t pay?
If you are having trouble paying please let us know, we will work with you to make sure your payments are correct, we can also signpost some helpful debt charities if you are struggling with money.
Why am I paying a set amount each month when the solar generation won’t be the same all year?
Like other utilities, your solar energy payments will be estimated and then split out over the entire 12 month period. We will review this amount throughout the year to make sure you are paying the correct amount based on your use.